On Friday I made a phone call to arrange an enrollment meeting with Healthy San Francisco. In theory, Healthy San Francisco is the kind of program I support wholeheartedly. I'm all for national health care and until a national health care program is implemented I support San Francisco's brave effort to provide universal access at the municipal level. By any objective measure, the U.S. pays more and gets less for its health care.
However, that doesn't mean there aren't some foibles in the system. In order to make an appointment to fill out an application form at Health San Francisco, I had to wait on hold for 59 minutes. During this time, the receptionist assisted exactly three other callers, as I was told in regular updates that came in a robotic voice at minute by minute intervals. Just shy of an hour into the phone call, a woman finally answered to take down my name, address, and social security numer, at which point she told me the drop-in hours. Drop-in hours scared me (the doors open at 8 a.m. and only the first 25 will be seen) and after some inquiry I was able to arrange an actual appointment.
Is there not a better system for this? Couldn't this all be done online? I thought San Francisco was a tech capital. Anyway, I hope they're better about getting people through when they actually need to see a doctor.